Keeping cool when verbally abused - WeAreTheCity | Information, Networking, jobs & events for women: "So how do you deal with a screaming customer??? In my training courses I discuss different types of body language and how a neutral, none confrontational posture is more effective than a frightened or aggressive response. If you are able to maintain a neutral pose (and believe me it was difficult on Friday night), the abuser is going to grow tired of abusing since you aren’t reacting. Being aggressive back is like fire with fire. Although internally I was very stressed and shaken, I was able to maintain a calm exterior, avoiding escalating the problem. I hope you never have to deal with being verbally abused, but if you are, try to focus on maintaining an open, neutral posture and body language, to diffuse the situation. If you would like to discuss speaking and communication training, contact me. I would be delighted to discuss different options."
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